Frequently Asked Questions
Honest answers, before you even ask.
Whether you are exploring counseling for yourself, caring for a family member, referring someone you serve, or partnering with our mission — here is what people most often want to know.
Getting started
Taking the first step.
Reaching out is often the hardest part. Here is what you can expect when you do.
Call or text our office at (407) 657-5800, email info@pinnaclecounselor.com, or send a note through the contact page. Our team will help you find a counselor and a time that works for you.
A Pinnacle team member reviews your inquiry, and our office manager follows up to learn a little more about what you are looking for and help you determine the right next step.
Yes. Prospective clients may be able to schedule a brief, complimentary 15-minute consultation with a counselor. It is a comfortable way to ask questions, share what you are looking for, and see whether Pinnacle feels like a good fit. Contact our office to arrange one.
Our counselors bring different specialties, experiences, and personalities to their work. You can explore the team to see who may be a strong fit, and our office team is glad to help you think it through. A complimentary consultation can also help you decide.
The first session is mostly about getting to know each other. Your counselor will listen to your story, ask about what brings you in, and begin shaping an approach around your needs and goals. You set the pace — there is no pressure to share more than you are ready to.
Yes. Simply mention the counselor’s name when you reach out. Availability varies by counselor, and our team will let you know the current options.
Schedules vary by counselor. Contact our office and share the times that work best for you — our team will let you know what is currently available.
Counseling services
The care we provide.
Professional, evidence-based counseling for many of life’s hardest seasons.
Explore all servicesPinnacle provides individual, couples and marriage, family, and adolescent and young adult counseling. Specialties include anxiety and stress, depression, trauma and EMDR therapy, grief and loss, life transitions, parenting support, relationship counseling, abuse recovery, attachment and relational trauma, spiritual abuse and church hurt, neurodivergence and ADHD and autism support, women’s counseling, and Christian counseling. See the full list on our services page.
Yes. Our counselors work with individuals, couples, and families, shaping the counseling approach around each person’s or family’s needs and goals.
Pinnacle serves adolescents, young adults, adults, couples, and families. Because each counselor works with different ages and stages of life, contact our office with your specific situation and we will help you find the right fit.
Yes. Trauma-informed counseling and EMDR therapy are among our core specialties. You can learn more on our Trauma & EMDR Therapy page.
Both. We provide in-person counseling at our Winter Park office and secure telehealth counseling throughout Florida. Your counselor can help you decide which option fits your needs and schedule.
It varies from person to person. The length of counseling depends on your goals, your circumstances, and the pace that feels right for you. Your counselor will revisit your goals with you along the way rather than locking you into a fixed timeline.
Faith & counseling
Faith-rooted. Client-centered.
Pinnacle is a faith-based organization — and spiritual integration in counseling is always based on your preferences.
Pinnacle is a faith-based nonprofit, and our faith shapes our mission, compassion, and commitment to serving others. Our counselors provide professional, evidence-based care to clients of all backgrounds, and Faith-Integrated counseling is available for those who want it.
No. Clients from all backgrounds and beliefs are welcome at Pinnacle. Your counselor will respect your story, your values, and your preferences.
Only if you want it to be. Counseling decisions are based on your needs and preferences. Faith and spirituality enter the conversation when you invite them — never as a requirement.
Yes. For clients who want it, faith can be thoughtfully integrated into the counseling process — including prayer, scripture, and conversations about your spiritual life. Just let your counselor know what you are comfortable with.
Absolutely. Many clients prefer counseling without spiritual discussion, and our counselors fully respect that. You will receive the same compassionate, professional care either way.
Cost, insurance & scholarships
Making care affordable.
Cost should never be the reason someone goes without support.
Learn about Financial AssistanceSession fees vary by counselor and type of service. Contact our office for current fees — and if cost is a concern, please ask about scholarships and reduced-fee support at the same time.
Coverage and payment options can vary by counselor and situation. We encourage you to contact our team so we can help you explore available payment, insurance, and scholarship options based on your circumstances.
The most reliable way is to contact your insurance provider directly and ask about your mental or behavioral health benefits. Our office team is happy to help you think through what to ask and how Pinnacle’s options fit your situation.
Yes. As part of our nonprofit mission, Pinnacle offers limited counseling scholarships and reduced-fee support. Learn more on our Counseling Scholarships page.
Assistance is considered on an individual basis, and options depend on eligibility, counselor availability, and current scholarship resources. The best way to find out is to contact our office and share a little about your situation.
No. Scholarships and reduced fees are limited resources, so assistance cannot be guaranteed. Our team will always be straightforward with you about what is currently possible.
Just reach out through the contact page or call or text (407) 657-5800 and mention that you would like information about financial assistance. Asking is a normal part of getting started here.
Locations & telehealth
In Winter Park, FL and across Florida.
In-person care in Winter Park, FL, and secure telehealth counseling throughout Florida.
Our office is at 1964 Howell Branch Road, Suite 106, Winter Park, FL 32792. Get directions (opens in a new tab).
Yes. Clients come to our Winter Park office from across Central Florida and the greater Orlando area, and telehealth makes our counselors available to clients throughout Florida.
Yes. Pinnacle provides secure telehealth counseling throughout Florida, so you can meet with your counselor from wherever is comfortable and convenient for you. See all of our counseling services.
Telehealth counseling is available throughout Florida, subject to counselor licensure and availability. Our counselors are not able to provide counseling to clients located outside Florida.
Telehealth removes distance and commute time from the equation, makes it easier to keep a consistent rhythm of sessions, and lets you meet with your counselor from a private space that is comfortable for you.
Donors & community partners
Joining the mission.
Donors, churches, schools, medical providers, and prayer partners all help make accessible counseling possible.
Visit the Donate pageThere are many ways: give financially, become a monthly supporter, pray for the work, refer people who need care, or build a partnership through your church, school, practice, or business. Start on our Donate page or contact us.
Donations support counseling scholarships, reduced-fee counseling, counselor training and development, community outreach and partnerships, and the continued growth of the nonprofit mission.
Gifts help cover the difference between what a client can afford and the cost of care, allowing sessions to be provided at reduced fees or through scholarships. More than half of all sessions Pinnacle has provided were supported this way.
Yes. Pinnacle partners with churches, schools, medical providers, businesses, and community organizations — through referrals, community education, seminars, and long-term collaboration. Contact us to start the conversation.
Yes — prayer partners are a valued part of Pinnacle’s community. Reach out and let us know you would like to pray for the ministry and the work.
Share our phone number, (407) 657-5800, or the contact page with the person you are thinking of. Pastors, physicians, school counselors, and other professionals are also welcome to contact our office directly to discuss referral relationships.
Yes. Equipping counselors is central to Pinnacle’s mission. Through training, supervision, and mentoring, 21 counselors have been professionally trained toward state licensure — strengthening care for the whole community.
A note about urgent needs
This website and our contact form are not monitored around the clock and should not be used for emergencies or urgent, time-sensitive needs. If you or someone you love needs immediate help, please seek emergency assistance right away rather than waiting for a reply from our office.
Still have questions?
We would love to hear from you.
Every situation is a little different. Reach out and our team will help you find the answer — and the next step — that fits yours.